{"id":845,"date":"2014-06-08T17:36:32","date_gmt":"2014-06-08T16:36:32","guid":{"rendered":"http:\/\/www.aupadre.fr\/?p=67"},"modified":"2019-10-26T16:18:14","modified_gmt":"2019-10-26T14:18:14","slug":"lamelioration-progressive-de-linformation-lors-des-dysfonctionnements-2","status":"publish","type":"post","link":"https:\/\/www.aupadre.fr\/?p=845","title":{"rendered":"L'am\u00e9lioration progressive de l'information lors des dysfonctionnements"},"content":{"rendered":"

Depuis sa cr\u00e9ation AUPADRE travaille avec la SNCF pour am\u00e9liorer l’information voyageurs, notamment lors des dysfonctionnements.
\nSur cet axe, \u00e0 partir du second semestre 2012, elle s’est investie :
\n– Aupr\u00e8s des conducteurs en voyageant en cabine de conduite pour comprendre leurs conditions de travail et leur expliquer ce que nous attendons d’eux ;
\n– Aupr\u00e8s des managers lors d’une s\u00e9quence de restitution sur l’exp\u00e9rience pr\u00e9c\u00e9dente ;
\n– Aupr\u00e8s des agents en charge de transmettre l’information aux agents de conduite, en se d\u00e9pla\u00e7ant au PC d’information et en gare de Plaisir Grignon
\n– Avec la SNCF en tournant deux interviews pour t\u00e9moigner des attentes minimum des clients que nous sommes en la mati\u00e8re ;
\n– et aupr\u00e8s de la direction des lignes transilien lors de r\u00e9unions r\u00e9guli\u00e8res pour examiner les progr\u00e8s et dysfonctionnements constat\u00e9s.
\n 
\nGlobalement, il en ressort que les agents de conduite ne peuvent \u00eatre tenus pour responsables de la transmission d’une information dont ils ne disposent pas toujours et qu’ils ne sont pas toujours en capacit\u00e9 de donner, que les PC ne sont toujours pas en capacit\u00e9 de transmettre une information sur les d\u00e9lais pr\u00e9visibles du dysfonctionnement et que les principaux points de
\nprogr\u00e8s passent par la diffusion d’une information audio embarqu\u00e9e en train
\n\u00ab\u00a0SIVE communiquant\u00a0\u00bb.
\nPr\u00e9vue initialement d\u00e9but 2014, celle-ci tarde \u00e0 se mettre en place, et au-del\u00e0 des questions de d\u00e9lais, AUPADRE sera tr\u00e8s attentive \u00e0 la qualit\u00e9 et la fiabilit\u00e9 des informations transmises.
\nT\u00e9l\u00e9chargez le communiqu\u00e9 ici : Echanger c’est avancer<\/a>
\n<\/a>
\n <\/p>\n","protected":false},"excerpt":{"rendered":"

Depuis sa cr\u00e9ation AUPADRE travaille avec la SNCF pour am\u00e9liorer l’information voyageurs, notamment lors des dysfonctionnements. Sur cet axe, \u00e0 partir du second semestre 2012, elle s’est investie : – Aupr\u00e8s des conducteurs en voyageant en cabine de conduite pour comprendre leurs… <\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[2],"tags":[55,56,33],"class_list":["post-845","post","type-post","status-publish","format-standard","hentry","category-actionspassees","tag-dysfonctionnement","tag-information","tag-ligne-n"],"yoast_head":"\nL'am\u00e9lioration progressive de l'information lors des dysfonctionnements - AUPADRE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.aupadre.fr\/?p=845\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L'am\u00e9lioration progressive de l'information lors des dysfonctionnements - AUPADRE\" \/>\n<meta property=\"og:description\" content=\"Depuis sa cr\u00e9ation AUPADRE travaille avec la SNCF pour am\u00e9liorer l’information voyageurs, notamment lors des dysfonctionnements. 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